My team worked hard through watching several waves of our friends get laid off with volatile business constraints and shifting resources. I tried to design the heroes as best I could and to aid QA while doing the job of 2-3 people.
I made mistakes and always tried to be as honest with the community as my bosses would allow. Sometimes bugs or other issues would get missed by the rest of the team. I'm sorry that our honest attempts to create good content for you caused you such pain:
I wish we could have released everything flawlessly, I wish we could have gotten bandwidth to fix things. Personally I think I've reduced the number of mistakes I've made since my content at PerBlue, though I have been spread more thin and the pressure we were under created a lot of limitations.
I hope you find a game to play in the future (DragonSoul or otherwise) which makes you as happy as you feel you deserve to be.