Just adding that, as players we are reminded of this problem three or four days a week when we log on and see many weak lines in crypt. So then we pop over to forums in hopes of seeing an update on issue. So it might seem like we are pressuring but please remember this has been going on for months. Problem seems to be getting worse rather than better.
Instead of asking players to grind gear for another level please fix crypt bug, the myriad issues with chat identified on various threads, and introduce new game features. Rarity level caps should be lowest on priorities at this point. People still spend money regularly but game team is giving us less reason to spend rather than more by pushing levels with same bugs and no new game features.