How can a guild with 12 war ready and opted in members suddenly find itself deregistered?
Customer service are not exactly being very helpful either.What a way to run a business! I have just about had enough of this farce.
There are known bugs that can cause deregisteration. Please take screen grabs of all your activity for the week. Write them back and politely insist you believe your guild was affected by one of these bugs and request guild comp and more expert help in resolving the issue. The key is being patient, persistent and staying polite. I recently helped a guild on 7 get comp for this issue and I KNOW it is given out. There is a rather extensive history of the problem here: http://discourse.dragonsoulgame.com/t/guild-war-registration-is-broken-and-customer-service-doesnt-understand-the-issue/15745/36 and here http://discourse.dragonsoulgame.com/t/booted-from-guild-war-again-with-15-active-members/16349
Many thanks for the advice Skitty, much appreciated. I will keep you informed on our progress. We have opened a ticket and supplied all of the details and screenshots as requested but, as yet, no resolution has been suggested.
That's why she specifically mentioned persistence.