I've been following this thread but keeping my mouth shut, mostly to avoid being silenced on the forums but I've had enough. I have now sent 2 tickets in since Monday when this started & it's now Saturday. My original ticket was not titled as suggested above since it was submitted prior to this being said. My 2nd however was. I have received 4 messages from CS all teling me they have to "investigate" my complaint. I have also received 2 promises of reimbursement yet haven't received any. (Mind you I never received reimbursement for bulwark even though they said everyone did, instead I was basically told it was bad luck on my part.) Meanwhile it seems the majority of players have been reimbursed while some of us continue to wait. CS hasn't said anything about this could take a long time, just that they will investigate & reimburse. Also, many players have received double & even triple what they actually used in compensation. One of my guild members was hysterical laughing over the fact I haven't received mine & he received 3 times what he used. I will not disclose his name or the screenshot as he shouldn't be penalized for Gree's screw up. I see no reason why some received auto compensation & 6 days later others are still waiting however, CS should be up front & honest with all players & tell us all that it will take awhile for this to be fixed. Between the poor up date & completely unbalanced rarity promotion & this problem with gold chests it's chasing more players away. Most who opened gold chests within afew hours of sven actually being in them were able to get him between 2 & 25 chests. All of us that are still waiting have little to no chance of getting him in gold chests now. As long as Gree has kept us waiting at this point I feel we deserve no less than diamond value of our chests used (items or not) or receive our chests used AND 80 sven stones for the inconvenience & delay. I also agree with what others have said & feel Gree should give ALL players 25 free gold chests. The reality is this would actually cost Gree nothing & would make most players happy that Gree atleast made an attempt.
@DSKenshirou_X I appreciate your efforts but your CS team is horribly unorganized & less than helpful.