Hi there we are currently experiencing some extensive issues registering new players for Guild War on S11.
We have had an influx of players to our Guild, which we are greatful for, but in spite of being registered for war they do not appear on our Guild War page as being registered and none of them have recieved Guild War rewards this week, except for the usual win and defense rewards at the end of each battle.
We have tried asking them to leave and rejoin, opting them in and out and some have even reinstalled the game, but with no apparent success.
We are trying to evaluate the scale of the problem, but we are definite it affects a number of Guilds on our server.
EDIT: Having read the advice given in the S9 Guild War thread, we will try having players rejoin after a short period, an hour or so, and then we will see what happens