This game is full of known bugs that will never be resolved. It's a known bug that when you oppose Medusa, the opponent's Medusa instantly fires her freeze ray at you, even if you're Medusa is fully charged, the opponent Medusa fires first. Freezing your Heroes.
It's a known bug in Guild Wars that if you have people join your guild and then leave they're instantly opted into war and you can't get rid of them, they are opted-in for a week or two and there's nothing you can do. At about 3 weeks it'll say ineligible, in a month they might be off your roster and guild war finally.
Why are there people in guild war, with "opt out" next to their name, that I personally kicked out of the Guild 2 weeks ago? But when I click "opt out" it said "an error occurred"... why? because they are NOT a member of my guild , that's why I can't kick them out of my War battles. There are extra Towers there sitting waiting for them to kill and there are points required to win the battle because of these towers and people.... it's maddening, it's sickening it needs to stop, but it never will.