@DSHannah since you seem to be present on the forums this morning, what can my guildmate @b1ackVenomxx do now?
He sent the ticket to CS during the week as you and the GS told him to do. They didn't respond in time to fix it during the week.
He updated (or sent a new one?) the ticket when he didn't get his rewards. They sent him a paltry amount of tokens - the minimum he could have gotten was 840 before VIP benefits (and maybe before war rankings are applied?). They shorted him, at minimum, 640 tokens, but probably closed to 960.
They also failed to give him any of the items that he should have gotten. Finishing as the #2 guild he should have gotten 30 scraps, 20 stones, and then gotten a choice of a variety of things (I chose 5 stone shrines and a crystal shrine I think).
When he responded to the bug to point this out, they said too bad.
So now what? This is not an acceptable response from CS. Hell, they should be giving more as an apology for the inconvenience instead of nothing.