News (10-02-18) - Download Loop Compensation, New Chat Features, Server 11
DOWNLOAD LOOP COMPENSATION SENT
On Tuesday 2nd at 12:50 PM (JST), a compensation package was sent to everyone that was directly affected by the Download Loop issue.
For those that still have queries/issues related to the compensation, please contact Customer Services (CS team) via the game (or by email@example.com if you currently cannot use the game) if those queries fall under the following cases below. Please ensure that the words “Download Loop Compensation Query” so the CS Team can expedite your ticket/email:
You are missing compensation on one or more account that you actively play: Please highlight to the CS team which account you believe should be compensated. The CS team will evaluate and process accordingly if they agree with your query.
You have not received any compensation and were directly affected by the download loop: This might be due to yourself not being on the compensation sent out the listing. The CS team will double check to see if you were on the list, double check your account activities, and process accordingly.
The Dragonsoul team thank everyone for their strong patience and humbly apologise for the disruption of their playing experience.
CHAT FEATURES UPDATE
The following features will be included in Chat:
22nd October (TBC) - New Mail Flagging System: All new incoming chat message will feature a red dot and appear at the top of the chat messages.
26th November (TBC) - Delete Functionality: A Delete button will be inserted to allow users to delete any old messages.
We’ll provide more information about the Chat features soon.
CHAPTER 28 NOW AVAILABLE ON SERVER 11
Chapter 28 is now available on Server 11:
… This also means that Server 11 players can now fight against Umlaut:
Note - Server 11 has now officially caught up with all other servers, which will allow the Dragonsoul team to create exciting initiatives in the near future!
VERMILLION PRIESTESS IS COMING!
Vermillion Priestess will be LIVE on Monday 8th October (CDT) on all servers:
In consideration of QoL (Quality of Life) and to clear any potential confusions, soon, we’ll confirm and communicate the timings of the rest of the heroes' Live dates. Look out for that announcement soon.
DESIGN YOUR OWN HERO SKIN CONTEST - FINAL STATUS
The winning skins have been sent to the winners. Congratulations again to those winners, your skin designs are fantastic! For everyone else, these skins will be up for grab in contests and other forms. In fact, “Anubis God of the Dead” is up for grabs in today’s midweek contest that is happening right now.
- “I will sing you a death song, and you will die like a Hero, for I am the God of the Dead. I can also make an amazing cheesecake!” - Ancient Idol
- “I swear that cape has a mind of its own.” - Magic Dragon
- What do you mean she looks like a cold-hearted lady? She is a beautiful princess full of majestic grace that shines brighter than the sun. What mean, you don’t believe me? You think she is psycho?! Are you crazy? This interview is over.” - Wild Satyr
- “Ugh, what a wannabe. He should just stick to his goodie two shoes routine and leave being goth to the professionals.” - Bone Dragon
- “I’m so cute! Don’t you think I’m cute? Oh yes, if you touch my tail, you’ll die. Yee-e-e-s, that’s right. Ya gonna die.” - Moon Drake