While it's no secret that many users are unhappy, I would like to spotlight a simple solution that I feel would alleviate a great deal of that unhappiness: more in-game communication in the mailboxes of the players.
Too often many of us on the forums are scurrying back and forth between here and our guilds/server chats to relay information. It seems like the mailbox message system is a much more reliable way to make sure everyone gets the same information. I am just wondering why it isn't being utilized more.
So many players leave because they don't come to or know about the forums and just feel things are happening with no communication from Gree. While those of us who haunt the forums know that communication has improved lately in here, there is no way for the average player to know that. Many people play DS casually without getting involved in the community, and those players are simply getting frustrated and leaving.
Using the mailboxes to give all players across all servers the same message of "Hey, this is messed up, we're working on it, thanks for your patience. :)" or "Here is a link to an important forum thread about the latest update" would go a long way in helping the vast majority of the player base not feel left in the dark.
I have seen this mentioned in one or two places around the forums, but felt it was important enough to give it a thread of its own. Feel free to merge the thread if needed, not my intention to create duplicates.