Reported and sent up the chain already.
(As for how that happens again? ...yeah, I got nothing...)
DarklingGRL420 Server 6 Guild = Global Mafia
I buy this ladder deal and did not receive the stamina from it .... @DSHannah
Same here I did 2 times I want a refund
I meet the same bug too, after purchasing I didn't get any thing.
This seems to be the same issue as this morning. We have notified our contacts. If you have purchased this deal, please contact CS.
@Marshall_Gawain_II as in send in a ticket ?
YupWith a ticket. It's the same deal with the same bug that was discussed here last night / this morning.Pretty crazy that it came out Again on the same day.
The discussion of the bug and Hannahs responses are here:
Yes, please. It's the middle of the night for our contacts, but CS is staffed 24/7.
The "bug" is most likely that they put the wrong advertisement on there. I doubt they are going to give you 50 stamina for a $19.99 purchase (or maybe on older servers they do?).
On our server the other day they messed up and gave a quadruple drop for about an hour around 330am. Sweetest thing ever lol.
Prob same person screwed the ladder deal up. Or maybe someone did some ninja skills to break into headquarters and sweeten the pot for us players. Schmoehawk by day...samurai by night muaaahaha
Actually I just checked on another server where I play and confirmed that it is just an incorrect advertisement. Click on the more info button and you will see it says that the purchase is meant to be for $49.99 which of course makes more sense anyway.
I added a bunch of threads of the same topic to have everything in one. That means the posts here are now a bit out of order, apologies.
My latest update is this post:
Uploading...I find this unacceptable. If you advertise an offer, wrong or not. You should honour it or give a refund.
Oh, wow, just got 25 Stamina for 2 tiers.
I would have never spent this money if I knew I would get that amount. Expecting 110 stamina and therefore getting 25 stamina makes players really pissed off. For me this is no adequate compensation. I could have bought 60 stamina and enchanting gem last weekend for 50 bucks, so why don´t you just calculate and at least send 50 stamina for the two tiers? What do players get if they bought 1 or 3 tiers?
Refund isn´t possible, I think. Most people might have already spent the diamonds?
Is reimbursing mean you give half of what was supposed to come. I contacted cs but I'm sure I'll get nothi g else back. I want my money back!!! Keep your stupid diamonds and 25 stamina. This is robbery plain and simple!!! I can't play a game that steals from you so if you don't make it right I will be quitting along with several of my guildmates all of which are VIP 13 or higher
25 when we were supposed to be getting 50? 60? And final a double drop?.... seems unfair considering the refund for the EXACT SAME issue was a full reimbursement.... what is this bs of a sorry and here's 25...
Edit: full reimbursement meaning for spending the initial 20 we were given 50 stam packs....
Ty DS for fixing the issue. I'm happy now
This will be the Last time I spent more than 1 Cent on this game. I am So upset. Bought the Deal for two Accounts. This compensation is just ridiculous. You will loose more and more paying players
Hi everyone!We just finished two sendouts to address the issue for the affected players.We identified all players that were affected and send out 25 Free Stamina items in the first sendout. After confirming how many purchases were done by each players, everyone should now have received 50 Free Stamina (up to 3 times) for each purchase of 20$ pack of diamonds during the time frame.
If you purchased the pack 3 times, in a time frame that makes it clear you were unaware that you hadn't received the items for a 20$ purchase, I also encourage you to contact Customer Support so we can look into your case directly.
I apologize, another 75 stamina came into my Mailbox, still missing 10 but this is okay for me.