I was 135 level. I had 23 chapters completed. And I've got new XP medal rewards for completion with recent client release.
As soon as server cap increased, I've collected all available XP medals rewards. Guess what? I've reached 136 level with 6000/15000 XP
However, I've done exactly the same with same starting conditions on my another account. Guess what? I did not reach 136 level.
So, medals XP rewards were different for two accounts.
I wrote to Support.
Guess what they asked me to do? They said that everyone recovered equal amount of medals. They asked me to PROVIDE THEM WITH SCREENSHOTS!
I've replied back, that I couldn't send screenshot of something in past.
They wrote back, again that everyone receive equal amount of medals. And.... Drum drum drum... requested screenshots again!!!
There is nothing to talk about with support team. I have plain facts, they are not able to check basic things - check 2 accounts progress, and ask stupid questions.
I don't expect anything - no need compensation, no need fix. I'll get this bloody 140 level. But, Gree, your support team rate is "-1 out of 10".