Its been over 24 hours and I still can't open/update the new version of Dragonsoul. Having the same loop problems as everyone else. I've uninstalled the game countless times and reinstalled. No luck. I've tried everything suggested in the troubleshooting recovering your account page. I have over 25 GB of free space and still No luck downloading. I've tried everything I can think of to get this game to work, but nothing helps.
I have no choice but to contact the DS team support and ask for their help.
Patiently hanging in there.
Sept. 10 edit update
I can now download the game successfully.
So much thanks to all those involved in solving the download loop bug.
It's so nice to be back in the game!
OH, and many thanks to the Game Sages too! Your advice and encouragement helped to make all this download loop nightmare go away.