This isn’t an issue I have ever encountered Personally, or even heard of.... However, As we all know, Bugs do happen!
Posting here, unfortunately, will get you no where... I’d recommend submitting a ticket in game (I know, CS aren’t exactly anyone’s favourite people!!!) however no one here can help with Bugs, Kenshirou could possibly pass it along, but without some form of a video, I doubt he can really do much either!
If you’re not willing/Able to provide a video, maybe ask one of the other people you know of having this issue to provide one?