Heya. Not sure this will help but here's some ideas. If you've tried multiple installs and all failed, try a phone reset. I'm working on the theory that it will erase any collected junk from memory. Rather than installing a fresh copy from the play store(and I'm hoping u have android not ios ), click the bars thing top left of play store. Hm, first install and run play games, next hit those bars. Go in the tab my apps and games and install ds from there. If it works, great. Force close on tutorial, run play games then ds app until ds registers 'yes, this person has a ds account already' when u get that, game on. Don't forget to make sure you're linked to Google and facecrack after u get in. GL.