I got the message in the mailbox that says I got a soul chest for progress in the contest, but then I didn't really get it. It is not under the items tab and when I check the progress it says I have 0. I also have that almost 4 month old bug where I have a stuck soul chest that was given but I could never get it because it went to the chests instead of items and I am not (nor will I be) level 11 to open them. Now there are probably 2 sould chests I won't get until the bug is fixed.
that sounds like a flaw in your account personally.....and not an over all bug throughout the game.....chances are you will probably never get it looked at....unless u put pitch a bitch long....loud ......often ...
I have a ticket on it and lots of players have the same. It sounds like a bug that isn't going to get fixed though
The chests that people could not open a few months ago were compensated. People were allowed to keep the soul chests and were also given the same number of event chests.
If you are missing a reward from today, please file a ticket in-game.
I do have an in-game ticket, and the reply was to advance to VIP 11 so I could open it and there may never be a fix for it (meaning I will have a map pin in the chests on the main screen forever ) I originally got the soul chest as a compensation for some glitch, I never got a second one to make up for it.