Reviewing this issue, and I remember having a bit of a tantrum here when we were told that this issue was "put on the list" to be fixed. What does it mean to be "on the list"? I can make lists all day... that means absolutely nothing.
And now I see that this announcement, assuring us that we were "on the list", was well over 1 year ago.
Are we still "on the list"? Because we have seen ZERO improvements.
And you thought my tantrum was patronizing...?
Chat is a major component of this game. Users who are completely disenchanted with the game stick around, and keep playing, and keep PAYING ($$$) because they have friends in the game and they want to keep in touch... Chat generates Revenue... and a decent, workable, user-friendly chat system would generate even more Revenue from people who stick around for their friendships... after all, it's a lot more fun to compete with friends than with strangers. And to compete, you need to grow. And to grow, it helps to spend.
In some cases, I might spend to beat my friends. In other cases, I would spend to help my friends. But how can I interact with my friends, when I can't see their messages because my chat list is filled with players who are no longer even in this game?
Your short-sightedness is amazing on this score.