This was always one of those things that really amazed me too. I mean you can send out 1 stamina pack or some kind of general compensation and it still looks sooo much better than never sending any at all.
I'm interested as to what will happen with the recent void wyvern keystone stat incident. We first got mail the day before that gave us 1 crystal shrine and 1 keystone for the fact he had piercing damage on his keystone(when he can't using piercing damage-they just copied dracul's and forgot to remove it ,it seems)and players may have wasted runes on keystones they "shouldn't" use. I personally spent over 7 crystal shrines of ocean runes trying to get the intellect growth, skill power growth, and necrotic damage but after about 25+ keystones I did not succeed. So i settled with intell,necro dmg, and starting energy and went a different way with his minors and gave him all starting energy minors so i can focus on his white skill, we'll see how that pans out- as others are arguing expertise for his purple skill may be better.
Now today we just got mail that stated more compensation would be sent out later in the week for those that were effected, even though just yesterday mail was sent out with "some compensation" but was sent to even those who did not use any keystones(my wife did not and she still received the 1 shrine 1 keystone rune mail)as well.
Since this new piece of mail was not very clear about compensation I went ahead and sent in a ticket as well about my issues and how many keystones I used while this issue persisted. I'm not sure if it is being looked into on an individual basis or not, or if the cs ticket was necessary, but felt better to be punctual for a chance to actually receive compensation.
Time to see how this is handled! Majority of the time in the past they make us players "eat" most of their mistakes.