As I have found out today DragonSoul does NOT have a dedicated Customer Support Team.
GREE employs a team who look after ALL of their games. Look at the reply I got to my latest pit and collie rewards ticket:
Someone had voiced their concerns that we didn't have a dedicated team within the last month but of course this was ignored. So I looked up Modern War...
When GREE bought this game for a multimillion dollar figure one of the first things they did was identify that there was a massive backlog of unanswered Support Tickets. Their way of managing the unenviable task of working through all of these was to delete them all.
Rightly or wrongly this then gave them a fresh start.
Within 2 months we were told that there was again a massive backlog of support tickets all of which had been generated during their tenure.
We were then informed that GREE had taken on more staff to increase the numbers of the Customer Support Team.
What good is this if these staff are also working on all of the other Gree products? Especially if they are as buggy and broken as this game...and especially if all of these staff are given extended holidays. Of course during this holiday period all existing tickets for all GREE games have remained untouched whilst new ones are being constantly generated.
I pay money to play DragonSoul, not Modern War or any other equally faulty GREE product and I strongly believe that a game which generates the revenue that this product does warrants it's own DEDICATED Customer Support Team and not some white label service in which part of the template that the staff are required to complete includes remembering which freaking game they're responding to.
I do not want this thread to be closed and merged 27 replies down into a Customer Support Vent thread. That is in my opinion flushing this issue down the toilet to somewhere that it will not receive maximum exposure. If, of course, that is the desired intention by all means do so. However this is NOT relating to any one specific Support Ticket issue but is relating to the entire structure and therefore has no place in that thread.
The PLAYER base deserves to know why the Customer Support we are receiving is so shockingly bad. The PLAYERS deserve to know why our tickets going back to October are not being answered.
The answer to this is that DragonSoul, a product bought for 7 figures, does not have it's own dedicated Customer Support Team.
Cutting corners much???