I wish they would complain, that means they would actually talk
We have a dozen that never talk or even read chat. If they are children or super mega casual I have no idea. We've always had like 4 that never talked but now we have a bunch of players that has gotten kicked from other guilds because of incompetence. My main issue why I've dissed runes rather badly is because these kinds of players use 6 blood runes on both snap and dracul, or manage to actually put runes on so no set bonus activates at all. Even archers with an actual flame set on probably has green runes on with bonuses to magic penetration and longer disables. And I can do nothing to correct them since they don't talk. I've had thoughts about joining another guild now that our core plays less but I too need to put like 30 hours into runes if I want to join a top guild and I just don't feel like doing that.
I could kick these people but then our crypt would become too small, we can at least farm a bit of gold now. The only one I kicked myself because of just being too bad was someone that kept wanting to join war while not responding to me for a week and had the worst hires in history. They had 2-3 runes each, like orange+1 while our cap is +8 and the heroes were actually unskilled. The ninja had 1 3 1 1 in skills (no legendary) and the other hire all 1's.
A bit offtopic on my own thread but yeah, having players that actually complain, THAT would be the dream.