ANNOUNCEMENT - Download Loop Issue Update, New Chp 28 Launch Date
THE DOWNLOAD LOOP ISSUE -
The latest game update, v2.21.1., unfortunately, did not solve the Download Loop issue that is affecting a percentage of Google OS devices. Please note that Apple and Amazon OS remain unaffected. Our team continues to work hard and utilize expansive testing to resolve this problem to get all affected players back into the game, and we will provide another update later this week on our progression.
CHAPTER 27 & 28 NEW LAUNCH TIMING -
Considering the Download Loop issue, we have postponed the launch of Chapter 28 (on server 1 - 10) and Chapter 27 (on server 11) along with their content to Monday 10th September CDT. We are hopeful that we can successfully repair the issue before the launch of these Chapters.
TRACKING & COMPENSATION -
For all players affected by the download loop, we will continue to automatically track and expand their large compensation offer. Their compensation will include some of the following:
- Free recent Heroes in form of SoulStones
- Contest Rewards including Contest Skins.
- All the Tokens, Gold, and other resources that they could have potentially earn during the downtime.
- Free Diamonds, FREE Stamina, Double Drops and Team XP.
- All the missing Sign-In Rewards that they have missed.
We want to thank all the Game Sages who have been incredibly supportive and amazing during this period.
We are also grateful for everyone amazing support and patience, and express our sincere apologies for any inconvenience caused.