Download Loop officially repaired
As some of you might have noticed, we have been conducting some test involving a new update for the game and we are pleased to announce that the latest update (released 1 AM CDT today) has resolved the download loop issue. We apologise for making you wait and for last weekend’s update to be unsuccessful.
To fix the download loop issue, please log into the game for the update will be done automatically.
Please use your fastest network connection to ensure successful download.
If you are kicked out from the download, please try again. You can also try uninstalling then reinstalling, or clearing your data (please ensure you already have your recovery set up within the game before attempting this).
Please spread the word to other players who are not aware of this news.
Considering the above, here is this week’s schedule:
Update for Amazon & Apple Players - At 3 AM CDT today, an update rolled out for Amazon and Apple players. Note that this is just a system update.
Force Update - This will occur on 10th September 2018, 23:00 CDT. Please see the timetable below for your region:
- Los Angeles (USA - California) Monday, 10 September 2018, 21:00 PDT
- Chicago (USA - Illinois) Monday, 10 September 2018, 23:00 CDT
- Sacramento (USA - California) Monday, 10 September 2018, 21:00 PDT
- São Paulo (Brazil - São Paulo) Tuesday, 11 September 2018, 01:00 BRT
- London (United Kingdom - England) Tuesday, 11 September 2018, 05:00 BST
- Madrid (Spain) Tuesday, 11 September 2018, 06:00 CEST
- Berlin (Germany - Berlin) Tuesday, 11 September 2018, 06:00 CEST
- Milan (Italy) Tuesday, 11 September 2018, 06:00 CEST
- Moscow (Russia - Moscow) Tuesday, 11 September 2018, 07:00 MSK
- Seoul (South Korea) Tuesday, 11 September 2018, 13:00 KST
- Tokyo (Japan) Tuesday, 11 September 2018, 13:00 JST
- Sydney (Australia - New South Wales) Tuesday, 11 September 2018, 14:00 AEST
Compensation - Information regarding compensation for players affected by the download loop will be disclosed within the next few days after the team has finished tracking all the players.
New Chapter 28 Launch Date - The new launch date of Chapter 27 and Chapter 28 will be this Wednesday 12th (CDT). We will announce the exact roll-out time to everyone ASAP.
Once again, we express our sincere apologies for any inconvenience caused. Please keep checking the official forum and the community page for more information.