Sticker is right, if you havent already submitted tickets about the issue, please do. Unfortunately sticker is also right and you will most likely get a response like this;
Dear so and so
Thank you for bringing this issue to our attention, the most likely problem is the server and game had not updated to show your correct ranking. For this reason we will not be able to compensate you for any prizes you might have been owed.
Might this have been a different issue that has effected you entirely, I will be sure to pass it on to the right people.
Thank you, Dragonsoul team.
And then your ticket should be deleted in about 7 days.