So he is basically saying that the free chests and the chests bought with diamonds will have different results? That's crazy if that's what he is admitting to because I've known for a long time now that it works that way but I would have never thought to see them admit, at least not out right. I'll explain the situation that led to me understanding the difference between "free" chests and diamond bought chests.
So this was back when silent spirit had just came out and it was his first time in the soul chest( I believe anyways). This was also around the time they were doing kitchen sink chests allll the time. So I had gotten use to using airplane mode to "check" chests, sometimes I would check with diamonds, sometimes with free event chests/soul chests.
So when I saw silent spirit in soul chest I decided I wanted to roll a few. So I checked soul chest with diamonds to find 30 silent spirit tokens in the last slot of the rewards. Awesome! So then I go back and I decide to check one more time before buying but I checked using free soul chest instead because I didn't want to use diamonds, it had just been the way I checked. So I check with the free soul chest and everything is the same except instead of 30 spirit soulstones in the same spot, it had been reduced to 8 silent spirit soulstones. I couldn't believe it. Checked again with diamonds and the 30 were there, and same for the free only having 8.
I never was able to find evidence of this with the kitchen sink event chests, but if it exists in one form in soul chests, i could easily imagine it existing for all of the other chests.
So this is very interesting for CS to almost confirm this. It will be interesting to see how @DSHannah and/or others respond to this.
And I love how the pot is stirred even more by the fact that you DID receive them from a free gold chest.
39 free gold chests for the wife and 10 for me with no luck, lol my hoard has dwindled.